Privacy Policy

​Effective Date: March 2025

Radiant Places Cleaning ("we," "us," or "our") is committed to protecting the privacy of our clients, visitors, contractors, and all users of our website and services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and other relevant Canadian privacy laws.

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1. Information We Collect

We collect personal information directly from you when you:

Request a quote or book a service

Communicate with us via email, phone, or text

Use our website or fill out forms

Submit job or contractor applications

Engage with us on social media or through promotions

 

Information may include:

Name, email address, phone number, mailing address

Billing details and payment information

Service details, preferences, and feedback

IP address, device type, browser info, and usage data (via cookies or analytics)

 

2. How We Use Your Information

We use your personal information to:

Provide and manage cleaning services

Send service reminders, updates, and confirmations

Process payments and issue invoices

Respond to inquiries and customer service requests

Improve our website and service offerings

Send promotions or service-related marketing (with opt-out options)

Meet legal and regulatory requirements

 

3. Consent and Access

By submitting your information or using our services, you consent to collecting and using personal information as outlined. You can withdraw consent at any time, subject to legal and contractual obligations.

You may request access to your personal information, corrections, or deletion by contacting us at privacy@radiantplaces.com.

 

4. Sharing and Disclosure

We do not sell or rent personal data. We may share information with:

Service providers (e.g., booking platforms, payment processors, IT systems) bound by confidentiality agreements

Independent contractors and staff who need access to deliver services

Government or law enforcement agencies if required by law

Third parties, only with your explicit consent (e.g., for product shipping, claims)

 

5. Data Retention and Security

We retain personal data only as long as necessary to fulfill the purposes above. Data is stored securely using technical, physical, and administrative safeguards to protect against unauthorized access or disclosure.

While we strive to protect your information, no method of transmission over the internet is 100% secure. You accept this risk when interacting with our services.

 

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance functionality and measure site performance. This includes third-party tools like Google Analytics.

Cookies collect non-identifiable data, such as browser type, location (approximate), session duration, and device info. You may disable cookies in your browser, which may affect website functionality.

 

7. Children’s Privacy

Our services and website are not directed at individuals under 18. We do not knowingly collect information from minors. If we become aware that a child has provided personal data, we will delete it promptly.

 

8. Links to Third Parties

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their policies separately.

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9. Cross-Border Data Transfers

Although we are based in Alberta, some third-party service providers may store or process your data outside Canada. We ensure appropriate contractual and legal safeguards are in place.

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10. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted to our website with a revised effective date. Continued use of our services constitutes acceptance of any changes.

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11. Contact Us

If you have any questions or concerns or would like to make a privacy request:

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Radiant Places Cleaning
Email: privacy@radiantplaces.com
Phone: 780-919-8349
Edmonton, Alberta, Canada

 

Thank you for trusting Radiant Places Cleaning. Your privacy is our priority.