Privacy Policy

Effective Date: June 2026

 

Radiant Places Cleaning Services ("Radiant Places," "we," "us," or "our") is committed to protecting the privacy and security of our clients, website visitors, employees, contractors, and business partners.

 

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.

 

By using our website, requesting a quote, booking services, or otherwise interacting with Radiant Places, you consent to the practices described in this Privacy Policy.

​

1. Information We Collect

We may collect personal information directly from you when you:

• Request a quote

• Schedule or book services

• Contact us by phone, email, text, social media, or website forms

• Submit feedback or reviews

• Participate in promotions or contests

• Apply for employment or contractor opportunities

• Subscribe to marketing communications

​​

Information we may collect includes:

​

Contact Information

• Full name

• Email address

• Telephone number

• Mailing address

• Service address

 

Service Information

• Cleaning preferences

• Scheduling information

• Property details

• Service history

• Feedback and reviews

 

Payment Information

• Billing address

• Payment status

• Transaction details

 

For security reasons, Radiant Places does not store complete credit card information.

​

Technical Information

• IP address

• Browser type

• Device information

• Website usage information

• Cookies and analytics data

2. How We Use Personal Information

We use personal information to:

• Provide cleaning services

• Schedule and manage appointments

• Generate quotes, invoices, and receipts

• Process payments

• Communicate regarding appointments and services

• Respond to customer inquiries

• Improve our services and customer experience

• Maintain business records

• Comply with legal obligations

• Prevent fraud and unauthorized activity

• Send marketing communications where consent has been provided

​​

3. Consent

By providing personal information to Radiant Places, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

​

You may withdraw consent at any time, subject to legal, contractual, and operational requirements.

 

Withdrawing consent may limit our ability to provide services.

 

To withdraw consent, please contact us using the information provided at the end of this policy.

​

4. Service Providers & Business Tools

Radiant Places uses trusted third-party service providers to operate our business efficiently.

 

These may include:

• Jobber (client management, scheduling, invoicing, quoting)

• Payment processing providers

• Accounting and bookkeeping software

• Cloud storage providers

• Email and communication platforms

• Website hosting providers

• Marketing and analytics platforms

 

These providers may collect, process, or store information on our behalf and are required to maintain appropriate safeguards.

​

5. Employees & Independent Contractors

Radiant Places may share limited personal information with employees and independent contractors who require access to perform their duties.

 

This may include:

• Client names

• Service addresses

• Contact information

• Service instructions

 

All employees and contractors are required to maintain confidentiality and use information only for authorized business purposes.

​

6. Marketing Communications

With your consent, we may send:

• Promotions

• Newsletters

• Service updates

• Special offers

• Company announcements

​

You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly

​

Please note that service-related communications such as appointment confirmations, reminders, invoices, and receipts may still be sent when necessary.

​

7. Photos & Videos

Radiant Places may take photographs or videos before, during, or after service for:

• Quality assurance

• Service documentation

• Training purposes

• Marketing and promotional materials

​

Examples include before-and-after cleaning photos.

​

No personal identifying information will be published without consent.

​

Clients may opt out of photography and videography by providing written notice before service begins.

​

8. Sharing & Disclosure of Information

Radiant Places does not sell, rent, or trade personal information.

 

Information may be disclosed only:

​

To Service Providers

For scheduling, invoicing, payment processing, communications, and business operations.

​

To Team Members

Employees and contractors who require information to provide services.

​

For Legal Requirements

When required by law, a court order, a regulatory authority, or a law enforcement agency.

​

With Your Consent

When you specifically authorize us to share information.

​

9. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

 

When information is no longer required, it will be securely deleted, destroyed, or anonymized.

​

10. Security of Information

Radiant Places uses commercially reasonable administrative, technical, and physical safeguards to protect personal information from:

• Unauthorized access

• Disclosure

• Alteration

• Misuse

• Loss

 

While we strive to protect personal information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

​

11. Cookies & Website Analytics

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

• Analyze website traffic

• Understand user behavior

• Improve website performance

• Remember user preferences

• Support online booking functionality

 

Third-party services may include:

• Google Analytics

• Meta (Facebook) Pixel

• Advertising and remarketing tools

• Booking widgets

• Mapping services

 

You may disable cookies through your browser settings, although some website features may not function properly.

12. Cross-Border Data Transfers

Some third-party service providers used by Radiant Places may store or process information outside Canada, including the United States.

​

Personal information transferred to other jurisdictions may be subject to the laws of those jurisdictions.

 

Radiant Places takes reasonable steps to ensure appropriate safeguards are maintained.

​

13. Children's Privacy

Our services and website are intended for individuals aged 18 or older.

​

We do not knowingly collect personal information from children.

 

If we become aware that information has been collected from a minor without appropriate consent, we will take reasonable steps to delete it.

14. Privacy Breach Response

In the event of a privacy breach involving personal information that presents a real risk of significant harm, Radiant Places will:

• Investigate the incident

• Take steps to contain the breach

• Notify affected individuals when required

• Comply with applicable privacy legislation

• ​

15. Your Rights

Subject to applicable laws, you may request:

• Access to your personal information

• Correction of inaccurate information

• Withdrawal of consent

• Deletion of information where legally permissible

 

Requests may be submitted using the contact information below.

 

Reasonable verification of identity may be required.

​

16. Third-Party Websites

Our website may contain links to third-party websites or services.

 

Radiant Places is not responsible for the privacy practices, policies, or content of third-party websites.

 

We encourage users to review their privacy policies independently.

​

17. Updates to This Privacy Policy

Radiant Places reserves the right to modify this Privacy Policy at any time.

​

Changes will be posted on our website with an updated effective date.

 

Continued use of our website or services after updates constitutes acceptance of the revised policy.

​

18. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

 

Radiant Places Cleaning Services

📧 hello@radiantplaces.com
📞 780-919-8349

Edmonton, Alberta, Canada

Woman-Led. Locally Rooted. Radiantly Clean.

​